Technical Support

For immediate technical assistance, call 619-512-2255

Most people think that in order to get online you need to install some sort of program - that's not true!. Well, it is a case if you are using AOL or MSN or NetZero or some other similar providers. They require you to install their programs to get online, but we don't.

To send us a message, use contact form.

We don't enforce on using any proprietary applications of any kind, for any of our services. To get online through our networks all you really need is a computer with Microsoft Windows or Linux or any Apple computers. Practically any computer without any special programs can get online using our services.

What you really need is the only 3 pieces of information to get online:

1. Login name - your user name for an existing account
2. Password - a valid password associated with your login name
3. Telephone number - a dialup access telephone number, that your computer will dial

With these 3 pieces of information in mind you can access The Internet from any computer, lap-top, palm-top, PDA and even cell-phone.

Since you are viewing this page we assume that you already have an account with us. If you don't, please call our sales line at 800-477-2074 and signup with in a seconds.

Otherwise, we suppose you already have you login name and you know your password. In that case, you need to know the format of login names, that we using throughout our networks. Below you will find a various login names that you need to know depends on the service you are trying to use.

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Getting Online

For dialing the internet you need to use the following formats:

Service Plan Login Name Format* Western Plan: LoginName@ususers.com Western High-Speed Plan: LoginName.ususers.com@4fastdial.com Basic National Plan: LoginName.ususers.com@ibizdialup.com Nationwide Plan: LoginName.ususers.com@anywhere Nationwide High-Speed Plan: LoginName.ususers.com@us-fastdial.com * Please, substitute word LoginName with your login name registered in our networks

Please note, that login names and passwords are case-sensitive and usually written in lower case.

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Configuring E-mail Program

To configure your E-mail program you need to know the following 4 pieces of information:

Field Name Value Login Name, sometimes called Users Name Your entire e-mail address Password Your e-mail password POP3 Server, sometimes called receiving server address* pop3.ususers.com SMTP Server, sometimes called sending server address* smtp.ususers.com * If you have your own domain name, please substitute word ususers.com with your domain name

Knowing mentined above information you should be able to reconfigure and use any standard e-mail program, such as Outlook Express, Microsoft Outlook, Becky, Mozilla, Netscape, Eudora, Opera, etc. Please consult owner's manual for the software you are trying to use.

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Accessing your web site via FTP

Field Name Value Login Name, sometimes called Users Name Your FTP login name, could be the same as the left portion of your e-mail address (before the @ symbol) Password Your FTP password FTP Server Address* ftp.ususers.com * If you have your own domain name, please substitute word ususers.com with your domain name

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Configuring News-Group Readers (Usenet Readers)

Our news servers requere authentication, so you have to login using the following format:

Field Name Value Login Name, sometimes called Users Name* LoginName.ususers.com@mynews Password Your dialup password NNTP Server, sometimes called news server address nntp.ususers.com * Please, substitute word LoginName with your login name registered in our networks

There are thousands news-reader programs out there and you can use any of them. One of the best news-reader currently on the market is Agent Newsreader by Forté Inc. and we strongly recommend to use it. You may also use other well-known news-reader applications, such as: Outlook Express, Microsoft Outlook, Mozilla, Netscape, Opera, etc. Please consult documentation for your particular news-reader on the details of the configuration.